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FAQS

  • How Do I Make a Reservation?

    When you Book Direct on our website, you will save money. Booking directly saves you "service" fees charged by VRBO and Airbnb. When you book with us, you still get the same great services. Take out the middleman and book direct with us today!

  • Do you offer Travel Insurance?

    We offer rental guardian travel insurance to protect your vacation investment. Plans can include valuable medical coverage, trip interruption, coverage for theft of baggage and personal effects, accident coverage, emergency travel and health services and more. Feel free to call one of our vacation planners @ 843-785-2242 or Click Here!

  • What are the vacation amenities?

    Our Hilton Head vacation rentals are fully equipped with everything you may need for a fabulous beach vacation! All our vacation rentals include their own set of incredible amenities, from cutting-edge flat-screen TVs, with full kitchens and comfortable furnishings. Our concierge services offer grocery stocking, sitters, private chefs, baby cribs, mid week cleaning and more! Be sure to ask us about the beach gear including bikes, boogie boards and beach chairs!

  • What is included in the arrival package?

    We will email your door code, car passes, directions and activities guide once your final deposit has been received. If you need anything prior to arrival, just call one of our vacation specialist at (843)785-2242.

  • How we claim our complimentary beach gear credit?

    If your property and stay with us apply, we will email you a reservation number and link to the beach gear offered. We provide daily and weekly beach gear that will be delivered to your door. Use your reservation number to claim your gear 48 hours (or more) prior to your arrival.

  • Where do I go to check-in?

    You can go straight to your vacation rental property on check-in day and start having fun! For your convenience, we will email your door code, car passes, directions and activities guide . Please note that CHECK-IN is 4:00pm and CHECK-OUT is by 10:00am on the day of departure.

  • We are arriving early, are we able to check-in early?

    Sorry, but occupancy is not available until the property your are staying in is declared ready by our team. No exceptions to this policy will be made. We will make every effort to have your property prepared and ready for your arrival.

  • Are all the linens and towels included?

    Yes, we will provide linens & make all the beds. We will also, provide 2 bath towels,2 hand towels, & 2 wash cloths for each guest. Plus we will provide big comfy beach towels for everyone in your crew to use while you are here!

  • Is there additional maid service available?

    We would be happy to arrange mid-week cleaning during your stay. For all reservations over 30 days, we will provide one cleaning mid stay (prevailing rates apply). Please call our office to make arrangements for additional cleaning.

  • What do we need to bring?

    Our Hilton Head vacation rentals are fully equipped with everything you may need and more for a fantastic beach vacation! We have put together the ultimate Hilton Head packing list for you. Just (click here).

  • Where do we put trash?

    In buildings, our villas offer a trash chute typically located in the common hallway. In homes there is a designated trash court or area. Trash cans do not have to be taken to the street. Please use a trash can liner and tightly place the lid on the can.

  • Are we able to bring a trailer to our rental?

    Trailers, U-hauls, Motor Homes, Motorcycles and/or commercial or recreational vehicles are prohibited in the Gated Communities on Hilton Head Island.

  • What are the resort restrictions?
  • What are the Island restrictions?

    Island restrictions include outside lights on the beachfront properties must be off by 10pm. As well, no noise after 10pm outside. Click here for town beach regulations.

  • What are the rules during sea turtle season?

    Town of Hilton Head Island requires light structures visible from the beach be covered or turned off between the hours of 10p.m. and 6a.m. during nesting and hatching season (May – October).

  • What time is Check-Out?

    Check-out is by 10:00am on the day of departure. Please review the property’s information binder for all recommended check-out instructions and procedures.

  • How many people can stay at the property with me?

    The occupancy on each accommodation is limited to and will not exceed the number of persons indicated on the rental agreement. Exceeding maximum occupancy violates the terms and conditions of the agreement and may be subject to cancellation of reservation and forfeiture of rental funds.

  • What is the age requirement to rent a property?

    The age requirement to reserve an accommodation is 25 years. The guest who books the reservation and signs the rental agreement must meet this age requirement and occupy the premise the entire length of the reservation.

  • Does the property have a washer & dryer?

    For your convenience, 99% of our houses and villas have private washing machines and dryers inside the home, please use freely and responsibly.

  • Is there internet at our rental?

    Unlimited wireless internet, local and toll free calls are included at no additional charge. For long-distance, please use cell phones or credit card. All properties are equipped with WiFi. Instructions are posted in each property.

  • What is the policy for pool cleaning and heating?

    Private pools are cleaned once a week with an additional cleaning scheduled during the summer season. In the interim, a skimmer net has been provided. There will be a charge for an extra cleaning. Most pools can be heated, for an additional charge (plus tax), and will be activated 48 hours prior to arrival. Spa jets may NOT operate unless payment has been made for heat.

  • Are we allowed to host parties or have special events at the property?

    Any use of the dwelling other than use during a family vacation must be approved by our property manager. If you have a special event including weddings, receptions, “parties” or large gatherings please contact one of our property managers.

  • How do I get my Gate/Parking Passes?

    If a parking or gate pass are required for your vacation property, our property manager will either email or mail the passes to you. If a charge is required for gate passes per car, this fee will be reported on your statement. The number of car passes issued is limited to the number of bedrooms for the property. Some properties have limited parking spaces available, so please plan accordingly.

  • Is Damage Insurance included with my stay?

    Every booking includes damage insurance which covers accidental breakage up to $500. For breakage over $500, guests are responsible for the cost of repair. Please notify our team if you have any questions or something breaks during your stay.

  • What is The Pet Policy?

    We offer some “pet-friendly” accommodations; however, pets are not allowed during the Summer season or holidays as they are not allowed on the beach per town policy. Please plan accordingly and contact one of our property managers if you have any questions, prior to your arrival.

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